Welcome to our Shipping Policy page. We are dedicated to providing an excellent shopping experience and ensuring the complete satisfaction of our customers. Please review the following policies regarding the shipment of photo prints, photo books, and other merchandise purchased from our website.

Shipping

• Order Processing Time: All orders are processed within 4-10 business days. Orders are not processed or shipped on weekends or holidays. In the event of a high volume of orders, processing times may be extended. We will notify you via email if there is a significant delay in the shipment of your order.

• Shipping Methods and Delivery Times: We offer various shipping methods to meet your needs. Delivery times vary based on the shipping method selected and the destination of your order. Please consider any holidays that may impact delivery times.

Wrong Address Disclaimer

It is the responsibility of the customer to ensure that the shipping address provided at checkout is accurate. We strive to process orders quickly, so there is only a small window to correct any mistakes. If you believe you have entered an incorrect shipping address, please contact us immediately.

Undeliverable Orders

If an order is returned to us due to an incorrect shipping address or any other reason that makes delivery impossible, the order will be subject to a restocking fee. The amount of this fee will be determined based on the specific circumstances of the return.

Lost/Stolen Packages

We are not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered but you have not received it, please contact your local authorities to report the issue.

Return Request Days

We allow returns of items within 10 days of delivery. Items must be returned unopened and unused to qualify for a refund. Please contact us for return instructions and further assistance.

Out of Stock Items

If any items in your order are out of stock, we will hold the order until all items are available. You will be notified via email with the expected restock date and given the option to wait for the items or cancel the order.

Import Duties and Taxes

Import duties and taxes may be applied to your order when it arrives in the destination country. These charges are the responsibility of the recipient. Please check with your local customs office for more information on potential charges.

Acceptance

By accessing our site and placing an order, you agree to the terms outlined in this Shipping Policy.

Contact Information

If you have any questions or comments regarding our Shipping Policy, please contact us via email at hello@rawgrey.com. We are here to assist you and ensure a smooth shopping experience.

Thank you for choosing our photography portfolio for your purchase. We appreciate your business and look forward to delivering your order with care.