Please review the following Return and Refund Policy, which outlines your rights and responsibilities when it comes to returning or seeking a refund for your purchases.
Cancellation Rights
You are entitled to cancel your order within 10 days without providing any reason for doing so. The deadline for canceling an order is 10 days from the date you received the goods or from the date a third party, other than the carrier and appointed by you, takes possession of the delivered product.
To exercise your right of cancellation, please inform us of your decision with a clear statement. You can notify us by email at: hello@rawgrey.com
Refund Process
We will process your reimbursement no later than 7 business days from the day we receive the returned goods. The refund will be made using the same payment method as your original order, and you will not incur any fees for the reimbursement.
Conditions for Returns
To be eligible for a return, please ensure that:
The goods were received within the last 10 days.
The goods are in their original packaging.
The following items cannot be returned:
Goods made to your specifications or clearly personalised.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. Please send the returned goods to the following address:
Gurugram, India
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we strongly recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts
If the goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods were not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.
We reserve the right to refuse returns of any merchandise that does not meet these conditions at our sole discretion.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by email at: hello@rawgrey.com
Thank you for your support and understanding. We hope you enjoy your photographic art purchases!
Sincerely,
Aishwarya Abhishek Singh